Store Policies

Occasionally products need to be returned for one reason or another. We want to make that experience as convenient as possible.

The following is our basic Return Policy:

• Returning a Product Under Manufacturer's Warranty:
  
  To benefit from the full protection of the manufacturer's warranty, the product must be returned directly to the manufacturer unless the manufacturer specifies otherwise. The manufacturer's warranty information and phone number is included with the product. When you call the manufacturer's Customer Service Department, a representative will assist you with their return procedure and warranty program.
  
  
• Returning a Product Damaged in Shipping:
  
  Occasionally a product will get damaged in shipping. if this has happened to your order, please call the shipper who delivered your order to activate their Claims Program. If UPS was the shipper, call 1-800-PICKUPS. UPS is reliable and responsible, and has a customer friendly claims programs.
  
  
• Returning a Product for Other Reasons:
  
  We'll be glad to accept returns for other reasons, provided the product is in perfect working order, is still in its original condition and container, and you return it within 30 days of receipt.
  
  Please use the Contact Us Form to request a Return Material Authorization Number (RMA#) from our Customer Service Department. Indicate the reason for the return in the space provided. Our RMA department will review the request and respond with a RMA# via Email. Include a copy of our email with your return, mark the RMA# clearly on the outside of box, and return the product to us via UPS Insured.
  
  Including a copy of our RMA email, or our RMA request form fully filled out with the RMA number we supply, will allow us to process your return rapidly and correctly. You may also enclose an additional sheet of paper with the return detailing the reason of the return if you wish.
  
  For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. We cannot credit you for merchandise we don't receive.
  
  When we have received your return, we will credit the card that was used to make the purchase. You will be credited the full price of the product, and any shipping fees* and applicable taxes. There will be a 25% restocking fee for products that have been opened or removed from their retail packaging.
  
  
• Exchanges:
  
  Our return center cannot process exchanges. If you've found another item on our website which you'd prefer, please place a separate order for the new item and return the unwanted one under the terms of our Return Policy.

Thank you for your business. Let us hear from you if we can be of further assistance, please check our website for our Contact Us form.

* Shipping fee is refunded only if the product shipped is not the product ordered.